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Frequenty Asked Questions

Business Owner

Lensiss is a B2B platform connecting optical industry stakeholders, offering a marketplace for product listings and business growth.

Visit Lensiss, click "Sign Up," and follow the prompts.

Yes, there's a free trial option with limited features.

Business registration proof, GST number, and contact details are required.

Increased visibility, direct customer engagement.

Yes, depending on your subscription plan.

Eyewear, lenses, coatings, accessories, and more.

The free plan has limits; paid plans allow more photos.

Lensiss currently do not manage inventory it is upon the vendor how he wants to manage.

Yes, premium plans include marketing support like SEO and ads.

Free, Silver (₹9,999/year), and Gold(₹14,999/year) .

One listing, limited keywords, and basic support.

Log in, go to "Pricing," and choose your plan.

Yes, discounts are available for annual plans.

We do not have a refund policy. All payments via our site are considered final payment, no refund or no claim is accepted. We do this because we provide immediate download of our software via My Account page and there is no way to ensure that our software is actually removed from your server after it is installed. It allows us to help combat the fraudulent activities. We have an online demo for our users, this way you try it before you buy.

Customer

Yes, update your email ID under account settings in your dashboard.

You could run our script on a sub domain or in a directory. Just send us your hosting credentials and we will do the free installation for you.

Use the contact form or email support provided on the website.

Lensiss provides support during business hours, as mentioned in the "Contact Us" section.

Lensiss does not currently offer live chat support but provides quick responses via email.

Responses are typically provided within 24-48 hours.

Use the "Report a Problem" feature in your account or email customer support.

Click on “Forgot Password” on the login page and follow the steps to reset it.

Check your credentials or reset your password. Contact support if the issue persists.

Log in to your account and access the profile section to make updates.

Yes, you can find frequently asked questions in the Help Center.

Yes, each product page includes vendor contact options for inquiries.

Lensiss ensures listings from verified vendors, guaranteeing authenticity.

Yes, size guides are included in the product details section where applicable.

Report it immediately through your order history and contact support.

Yes, reviews and ratings are visible on product pages.